comcast issues

Anybody having problems with logging into comcast. I can't seem to get email. Thanks

Pete ✉
Jul '22

Couldn’t access email most of the day. Works now.

3wbdwnj ✉
Jul '22

Intermittent outages experienced here in Independence. SCUMCAST is the worst

BC ✉
Jul '22

Funny and true JeffersonRepub.

Another option for those with Comcast email addresses as this will continue to happen. Get a gmail account. Then set it up to use pop3 to pull in your Comcast email. This way you’ll have everything in one place and won’t have to worry about outages.

Sacks cousin
Jul '22

Our sun is also "waking up" and messing up the Internet

Animallove ✉
Jul '22

Sick of the often outages
Let another cable company come in the area please

LH ✉
Jul '22

Have you rebooted you cable modem - Wi-Fi router and computer / phone in that order? Also check if the firmware upgrades on your cable modem and Wi-Fi router.

LibertyThinker ✉
Jul '22

We had offline issues with Comcast for two years. Splitters replaced, new equipment, new connectors and wires. Nothing helped. Our last call was serviced by someone who knew what to do. He said we were constantly going offline and determined it was the underground cable to our townhouse. They replaced it a month ago and it’s been perfect ever since. Not one time have we lost a connection.
Most of the underground cable around here is probably 30+ years old. This would absolutely be my next step.

Mr. Resident ✉
Nov '22

i messed with these guys for six months, always a different solution as we repaired all starting at the router and working our way to the pole, then even the network.

Last fix was to replace all cable from pole to junction box on house, that seemed to do it, but last place I would think of.

Did I mention how cat 5 does not carry the speeds we need. cat 5e, cat 6, cat 7 ---- may need to up your cable game.

babit ✉
Nov '22

I get them all the time.

Whip ✉
Nov '22

CBB: you are so correct. The cat5 issue was internal and eternally funny.

The outside issue was old coax. Whoever thought that went bad. I think the point was, working with comcast, on multiple service calls, on multiple attempts, first we replaced the router, that helped for a week. Then all components from the pc to the junction box, that worked for a few days. Then at the pole while they promised they were scrubbing the network, that was really good for awhile. The last guy did the coax from the pole to the junction box and we be good for months now, plus our speed is over a Gb to the router. Probably about 600mbs off the router.

freaking pipes, always a step-down somewhere and no one ever wants to talk about it.......

Babit ✉
Nov '22

“We encourage wpix to allow us to transmit their channel.” Im sure wpix’s response would be “please stop being cheap and pay us to retransmit our channel” lol

Consigliere
Dec '22

12/19 553AM WPIX is back

eapos ✉
Dec '22

Seems there is a big outage - anyone have an eta of repair …

LibertyThinker ✉
Dec '22

I'm curious.. of those who purchased modems rather than buy for internet. Which modem did you end up buying and how is the stability? I have had Motorola for years. In 2021 I bought the better Motorola MB8611. It has been fine till the last couple days. It keeps dropping signal. Sometimes it reconnects within a couple minutes. Others I have to reboot it. I'm wondering if my modem is going and an upgrade is needed. The house has been rewired direct to the modem from the street so doubt it is a cable issue.

Grascal
Dec '22

Prior to buying our new modem we contacted Comcast and discussed our current equipment we had from them, got their free latest equipment upgrades then purchased a modem based on their recommendation as to what works best with the gear. This was 1-2 years ago? We use the Motorola DOCSIS 3.1.

Greg ✉
Dec '22

Mine just went out and came back on over the course of 5 min. 12/30 @ 3:35 - 3:40pm
Center two lights went out then toggled back and forth then finally straightened itself out.

Whip ✉
Dec '22

LibertyThinker

The last time I spoke with Comcast, about 6 months ago, they said that we had to be locked into their modem "for security reasons". I don't imagine they can require you to use their equipment to receive their services, but then again, private company...

Phil D. ✉
Dec '22

Thanks all ...I have had my own Motorola mb8611 modem since 2021 and mb7420 prior with separate TPLINK AC1750 for the 8 years I've been with comcast for internet. Never had an issue. I have my security set I think. Although I am considering upgrading router for more security that's still something I'm researching . I was upgraded to the 800 mb service which they did not tell me about until I called..I told her I was a bit upset I had all this extra speed and nobody told me. She was like.. oh well.. lol... so by rebooting modem I am now speed testing at 960 mps (was 400) and 20 upload. Basically they said reboot modem.. I explained I had multiple times. So what I did was pull the modem.. check all connections and hook everything back up. so either bad connection or comcast was having issues in the area. So far 24 hrs no drop so fingers crossed.

Grascal
Dec '22