Xfinity wifi

Anyone else having issues with Xfinity wifi this week? All week the speed randomly drops dramatically, like from 300-500mbps to 55-86mbps. Then slowly climbs to around 144 at the best. Videos are constantly buffering and the data randomly kicks in to make up for it. Very frustrating, I'm thinking it's time to give comcast a call but just wanted to see if it's just us or is there a problem in the area?

Thecatsmeow ✉
Jul '20

I think rebooting your router might be a good idea

Bug3
Jul '20

Phil D,
Thanks I will check the website before calling!

Bug3,
We've rebooted the router a few times before and it usually helps. Having to do it everyday seems a bit much though. We've never had it do this for a week straight. At first I thought maybe the storms were affecting it but the other day was beautiful with clear skies and it still crashed for most of the day.

Thecatsmeow ✉
Jul '20

I have been having problems all week as well.. My internet is usually rock solid
but I have been dropping a connection about once every two hours all week, just for 30 seconds or so then it is fine. I have rebooted everything but still seeing issues.

Mark ✉
Jul '20

My xfinity internet has been spotty as well this week. Was wondering what was going on. Would suddenly drop then come back up but not to normal levels.

Fins2dleft
Jul '20

Hi
Does anyone have a good link and recco for both a router and modem for Xfinity?

Adair J Moore Sattel ✉
Jul '20

Actually this now makes me think of my own problems. About 2 months ago, my TV would freeze up and go to an error message, then state there was a problem on their end and say "Try Again" with another error message. The issue would at first fix itself by hitting "Enter" when it said "Try Again", but then it would only be fixed by a reboot. I also have surge protectors on all my device outlets and I noticed that it indicated that a surge had hit the line, so I wondered if that had been a factor. My TV was still OK, thank goodness.

The freezes and reboots seemed to come more often, so I called their Tech. line at night, where I got their Philippines office after going through the prompts, which was a pleasure. (In the daytime you get the US.) Her English, cadence of speech and lack of an accent were excellent, which made it very easy to understand and communicate with her. She waited while I rebooted the cable box so that she could communicate with it and do a reset from there. This worked for about a day, then it got progressively worse again and a reset from the Xfinity website did nothing to help either, so I went to their website and set up an appointment for service.

The tech showed up within the 2 hour window they were scheduled for. He replaced a couple of connectors on my outside line, which is actually a box serving my group of 5 townhomes, rather than a line from the street to each place. My signal was excellent, but the box was another story. Since he couldn't come inside, he gave me a package and asked me to swap out my box and he'd take care of the rest. He came back in 10 minutes to check that everything was ok and that both that box and my upstairs sub-box worked.

It could be that a lightning strike or a surge in the line after an outage may have done something to your Modem/Router that won't be fixed by a simple reboot or reset. If that turns out to be the case, then you'll have to make an online appointment for service from their website or app. In my case, the Samsung cable box they had originally given me when my service was started a year ago was replaced with one of the generic "Xfinity" boxes. There is a bit of fan noise as compared to the old one, but it's not unbearably bad.

Phil D. ✉
Jul '20

There's also much less bandwidth to go around to as many of us are working from home, or out of work and may be streaming netflix all day.

Thecatsmeow: That would be true if you had 25mb/s and only one device. If you have multiple devices streaming it can cause issues. Of course the devices on the other end can be an issue.

If you all don't yet, make sure you have a DOCSIS3.1 model. Its capable of much more speed, where an older DOCSIS3.0 maxes out around 140mb/s in reality. I went from 140-150 to 340-350 instantly with a newer modem. There's still intermittent issues, but I'm chalking that up to weather and more home broadband use - and restarting often.

alpha1beta ✉
Jul '20

I have this for almost a year and I’ve had no issues with anything,bought it at Walmart for around $160. I don’t work from home with it ...and Xfinity is my internet provider.

Dam ✉
Jul '20