Comcast 2019 Outage Thread
Winds are howling and lost Comcast internet about an hour ago in Oxford.
Anyone else?
Lenny Rock 
Mommyof3 
Bug3
NJTROLL 
Hackresident 
sam Anyone having slow speeds this evening, especially on downloads? Upload speeds aren't terrible?
Yes. Slow speeds for about a week now. Reboot fixes it for a few hours then degrades again. Same with you? I am a few miles down the road from the Comcast office in port murray
CraftBeerBob A reboot doesn't seem to solve the problem. Just started today...I wonder if it's storm related.
We were having issues with Comcast for the past week. Intermittent internet and the channel couldn’t be changed without rebooting the box. Finally called and had a tech come this past Sunday. Had to replace a connection piece where it enters the house and also something at the pole.
We’re on the mountain in LV.
Blackcat My only complaint is the boxes get slow at times to where finding a show or movie to watch becomes a slow process.
Metsman Anyone else? There was a lightning strike earlier this morning then an xfinity van 100 feet past my house a few hours later working on something. Also, the outage map says there’s an outage in the area but, of course, when I call customer service the Indian guy tell me there are no problems in the area and it must be my wiring. Made me schedule and appt for Tuesday. Very annoyed.
Consigliere -- call 1-800-391-3000. It's an automated response, it will know your account and location by your phone number. The automated answer I got was it would be restored at 10:31 this morning but I still have no comcast xfinity television.
Kat 
OnTheEdge The wife called at 3:00 pm, and the fake robot lady voice said by 10:15 pm.
I called from my cell phone, and the fake lady said 10:45 pm.
At 11:30 pm my wife called again, and the fake person said instantly.... tomorrow.
Now mind ya......that was with 35 different ( push for ## house # ) and Push 1 if in new jersey, and finally... we don't recognize your area code.
But boy, when they are ready to contact me to make sure I pay the monthly bill, they can communicate easily on the cell phones we have, the internet, and by the postal mail service with no problems at all.
Embryodad Embryodad
Everything you said, for sure. It would be nice if they had a phone number just for outages. You have to call just to have them ask you stupid questions. The fake lady voice won't respond to "report an outage", but then asks if you have a problem with TV or Internet and won't take "Both" for an answer. After it selected "internet" on its own, since it didn't like "both", then it told me that they were aware of an outage affecting my area and that their service was expected to be back at 11:31PM, which ended up being 7AM. Of course it went out again tonight for a while. Same phone issue today, of course.
Phil D. When I had my initial problem (which was unrelated to the storm) I gave the call center person the ole “this is very inconvenient, I pay good money for this service, I’d like a credit” spiel to which she responded: We will credit the day for $3.26. Had I still had cable, I’m sure it would have been a whole $6 lol. It seems petty but it’s these little victories against Comcast that tamp down the anger a bit.
If the cable that services your house is impacted by damage that occurred from the storm you will be restored when the power company fixes that pole. The cable company can’t come in to do work until power company completes their work. They are last in line after pole and power is deemed safe.
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