I need my furnace serviced for the season. It is natural gas / forced hot air.
Called Bill of Scotty and Sons and he is booked until end of November. TGM can’t do it for is a couple of weeks and don’t service anyone after after 2:30 pm. We are a working couple.
Any recommendations would be appreciated.
I've had TGM do it after 2:30. They just give a window that starts at 2:30 but is usually later. Don't know how far you commute but if it's not too far, you might consider an 8:00 AM start. Even though they don't guarantee it, most of the TGM guys will be quite happy to show up at 7:30 if you ask.
Otherwise if you look back at the names others mention regularly, All Temp is worth a call. Or Air Group is about the best of them all. They only do gas units, and they do charge more but they're very good. They're a bigger company and should be able to accommodate you hours.
Harmony Heating always did a great job and always were very accommodating.
All- Temp ...
Local ..... Great service, and Money Well Spent . "The Furnace is the Life of your Home in the cold season; is how I look at it!"
Warren Heating and Cooling has always done an excellent job with our unit. I highly recommend them.
I had scheduled a furnace tune-up & cleaning several weeks ago with Bill from Scotty & Sons. He was scheduled for last Tuesday. I took a half day off of work, and he never showed up ..... and never called. He could have at least had the courtesy to call. I'm a reasonable person and would have understood if he was buried with work and wanted to come another time.
Eco-Fuel Oil, Inc.
12 Google reviews
Heating contractor in Netcong, New Jersey
Address: 145 Rt. 46 West, Netcong, NJ 07857
Open ⋅ Closes 5PM
Phone: (862) 209-4600
I use them for 3 years now, Mark the owner is great. They do a great job cleaning my furnace, and oil deliveries too. Left Region Oil and never looked back.
Honest Heating and Cooling - Long Valley 973-479-4128
3 weeks ago
Rob....I had the same problem with Scotty & sons. It happened on more than one occasion. Not sure why he can't at least call. That tells me he doesn't care much about his clients.
I used TGM once, but when I tried calling to get a cleaning at the end of heating season this year they never called me back. I tried to set something up with them again last week. She said she would call back in a day or two.....it has been a week now and still no call to even set the appointment. That seems a bit crazy to me. I have never had a company tell me they had to call back just to set up day/time they can come. Most will just look at the schedule and give me options of what is available. Not sure I even want to do business with a company like that.
The biggest thing to remember is: Don't wait until their busy season, to call. This time of year is when plumbing/heating specialists get busy--when people turn on their heat for the first time of the season, and something isn't working right. Always try to get your furnace serviced and tested in late summer!
JerseyWolf, - - I don't disagree with you, but in my situation, I met Bill at a local business, and I asked him if he had any openings in his schedule within the next couple of months! I told him I was in no hurry but he said he had the 16th available so I scheduled it there on the spot. I watched him write the appointment in his book. So, if he had to cancel, no worries, ...... but he should have called to let me know!!
Try Gallaghers in Independence, really liked them when they installed new furnace and water heater. Had issues getting quote from TGM then and they are 1 block away from me, and Scottys was bit higher in $. Good luck
Sounds to me like your a candidate to get on a companies regular service plan schedule as opposed to randomly trying to chase one down. Would not only give you peace of mind but save alot of time and energy.
I have used Scotty & Son in the past, numerous times in fact. Was great, reasonably priced. I tried several times over the summer to get a hold of him and never got a returned call or anything. That being said I have moved on to Honest Heating & Cooling (973)479-4128. Michael was great, and will come after hours if you need him to. I think I scheduled him to come at 7:00 at night. It worked for him and me so that's a win. Reasonably priced as well.
I've never had a problem with TGM. They have promptly returned either calls or emails.
They've let me know when they aren't sure of schedule - that they will be in touch shortly with appointments. I have found them very accommodating...........and always very pleasant to deal with - whether the office staff or the workers..............
We use TGM as well and always found them very accomadating. Pleasant office staff, knowledge technicians etc.
Anybody had any experience with L & H Heating & Air-conditioning from Hackettstown?
Not much info or reviews online.
I tried Scotty and Son and never received a call back. I called Gallaghers and they 1) Answered the phone 2) were very friendly and 3) actually scheduled an appointment.
I get it that it's the busy season but Gallaghers communicated that and told me their next availability which is exactly what a business should do. Last step is that they actually show up on the scheduled date which I believe they will.
Seems to be an ongoing issue with any contractor anymore. I cannot tell you how many I have called with no call back. Got a call back and never showed to look at the job. Or said they would send me an estimate and never did. Or lastly, sent estimate, agreed on price, and never heard from them again.
When work is slow and the economy is not so great, I don't want to hear from them then.
Exactly JB400...I have dealt with many businesses over the course of many, many years . Really, how hard is it to look at your schedule while you are on the phone with a customer and offer them whatever options you have for appointments? When I called TGM they said I will call you back in a day or 2.....The first time I never got that call back at all. Most recently it took just about 2 weeks for a return call......that is very poor business if you ask me. As stated, if you are too busy to take on anyone else just be honest and relay that to the customer.
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