Carlenas

Give us some input!!! If you tried it we want to know what you think! Keep in mind we just opened last week and are smoothing out the initial start up and service...we are looking forward to hearing what everyone is saying and everyone told us to go online to the forum. Here we are so let me know....we appreciate the business and support and look forward to seeing everyone and giving us a chance. Thank you for the positive comments and keep them coming. This is the town where I grew up and Mike has owned the Villa and Sonny's II. and it was very important to us in staying local and the loyal people we both know in all their support and faith. We look forward to meeting everyone and again thanks for all the good wishes and we value all opinions. "mike and dorrie"

Gravatar for carlenasowners carlenasowners Message carlenasowners
Feb 15, 09 11:13 am

I did stop in for a menu the other day but was waiting for feedback. Noticed some on the other thread and now I can't wait to try your pizza and move on to other things.
Good Luck!

hi I was there on friday, the food was good, service was excellent, but we waited a long time for our meal and there was noone there except for us, it wasn't like the place was packed, also very very pricey for being in a strip mall. I spent 50.00 not including tip for fettucine alfredo, a pan pizza, and eggplant and this was just for lunch. I must admit I almost fell over when I got the check. In my opinion if you want to survive in this town you should drop your prices a little. On the good side the place was beautiful to look at. So if I would rate it 1-10 a ten being the best I would give it a 5. Sorry for the not so great rating, but to be honest you won't survive in todays market with such high prices.

I was there on Friday night. The service was horrible. It took a very long time to get our appetizer which was mozzarella sticks. The waiter never brought dishes so my children had to eat them off their napkins. We were never served bread. Other tables had bread. The hostess sprayed the table next to us with windex which was absurd!! We ordered eggplant parm, chicken parm, a sicilian pizza and a" brick oven" pizza. The eggplant was burnt the sicilian pizza was not cooked through and the "brick oven" pizza was anything but!! How could you put a claim of "brick oven" when it wasn't. The food took over an hour to come out. The family next to us could not believe this was happening to them as well. Three people went over to them to see if their order was taken. It was very amusing to watch. We never got water glasses either. We were never asked for dessert. I think the place is way to small we were bumping into the tables around us. It was a horrible experience and the bill was quite high, over $70 without tip but we only tipped the kid $4 anyway because he was horrible! I cannot believe my children had to eat off their napkins. I am actually embaressed for you guys.

My wife and I came in Saturday night around 7pm. Waited 15 minutes so not bad for a Saturday night. Like the Menu! You can get great pizza (only pies) and more expensive dishes like salmon ect. My wife and I split a 12 inch veggie pizza and tilapia dish. Both were good.

The decor was very nice! The service was good and will get better. Maybe a few chairs in the waiting area would be a plus. I know there is not a lot of room there.

An idea possibly maybe would be a 6 seat wine bar area with some stools where people can wait for their tables and you can open up their wine why they wait. I think you can rearrange the tables a little to fit it in. It would add a little to the restaurant. I always felt Cara Mia should do this. Overall it was good and we will be back!

Went on Valentine's Day. Service was good and our meals were also good. Pleasantly surprised. Only complaint was that it took a while to receive our maincourse. I am sure since it is new, they will come up to speed.

There are more nice comments in the thread about "new restaurant over by IHOP"

Chrisb, were the prices not included on the menu from which you ordered? Is the lighting in the restaurant very dim that you could not see the numbers? Why were you so shocked at the bill?

I feel the prices are very reasonable . A small pizza, 2 dinners, 2 sodas and 1 dessert cost $41. The food was very good and the place was packed.....loved the bread! There are definitely issues that need to be worked out, but it sounds like you are on top of things. One suggestion, I feel you can make better use of the dining area space....when I was there, most of the tables were filled w/ couples. The couples were taking up 4 person tables b/c you do not have 2 person tables. My point is you had several groups waiting to be seated but had to wait b/c couples were occupying all the larger tables.....make sense?

I just picked up a menu while I was running errands. Eggplant would have been either $16 (parm) or $17 (rollatini), Fettuccini is $13, medium pizzas run $12-14. You're in the $41-44 dollar range there. Add 3 sodas and tax and you could be about $50. I don't think $50 for three people is outrageous.

I'd just figure everyone can get the menu and see for themselves. It's a sit down Italian restaurant instead of a pizza joint. To me the pizzas are a splurge when individual ones average $10, and a big one is $15-$17. But that's a restaurant pizza which may or may not be what you're after. To me the prices aren't cheap, but not outrageous. It's not an every day thing but more of a splurge. It just depends on what you want.

My family and I went on Valentine's Day, got there early and had a very pleasant experience. The decor is nice, immaculate (!), had the eggplant rollatini which was delicious and my husband and girls split a large pizza, the garlic bread was probably the best I've ever had!! With my rollatini I also got bread/olive oil dip and salad with house dressing, very good. We knew going in what the potential price point would be so our $44 total was not a "shock", just because a restaurant is in a strip mall type location doesn't mean it has to be cheap food...I rather like seeing a little classier place going in to Hackettstown. Service was good, timing was perfect.

The owner's wife, Dori, chatted with us and made us feel very comfortable, even gave all the girls at the table a Valentine's rose - made my 5 year old girls feel so important! One of my daughters is named Carlina, so she think this is "her" special restaurant, we will definitely go back many times! I think the price we paid was about what we pay when we go to Applebee's, so we didn't feel it was too high.

Carlina's Mommy
Feb 15, 09 1:29 pm

chrisb, if you would have gone to Mama's and ordered the same thing, you would have paid the same exact price, give or take a dollar or two.

A plain 10" pie at Mama's is 7.95 + 1.95 per topping, compared with 8.95 + 1.00 per topping at Carlena's... if you order 1 topping, you break even, more than that, Carlena's is the better deal.

Eggplant Parm with pasta is 15.95 at Carlena's, and is 14.95 at Mama's if you get it with pasta. The difference is that you can get it without pasta at Mama's and save $3... maybe that's something for Carlena's to consider.

The Fettucini Alfredo is $12.95 for a full portion or 8.95 for a half portion at Carlena's... my wife got the half portion and took enough for lunch the next day home with her. I can't imagine how big the full portion is. Mama's charges 13.95 for an order.

So, the prices there really don't seem out of line with other Italian places, like Mama's, and are probably fairly similar to Pasta Grill or Pietro's as well, but I'll leave that research to someone else; I've done my part (-;

My husband and I had dinner on Friday evening. We were pleased with the service. Each course was excellent. Our bill was very reasonable ($57). It included a salad, entrees, garlic bread, soda, tea, espresso, and dessert.
We highly recommend this restaurant and will be returning.
A welcome addition to the Hackettstown area!

Williams Family
Feb 15, 09 2:09 pm

do you have pizza by slices?

Gravatar for BrownEyesGuy BrownEyesGuy Message BrownEyesGuy
Feb 15, 09 2:17 pm

No slices not that type of place. They do have take out.

Good job, Ian. Thanks for doing the math.

Any new restaurant will have to work out the kinks as far as service and food preparation goes. It's very difficult to judge when you first start out, but will certainly be rectified after getting a feel for your business flow. The staff is new to the menu, both chefs and wait staff, location of table #'s, balancing timing for completing table orders, which table is which! lol. It takes a few weeks to a month to get into the groove. Believe me, I know.

HTown guy, V-D is usually a glorified couples night out, so you will have nothing but 2 people dining per table. Kinda sucks for the restaurant's UPT! This circumstance happens once a year. I'm sure Carlena's will not need to invest in tables for 2 for the rest of the year. :-) Maybe next time you can share your table. lol

I too would love access to an online menu for take out! Let us know when you complete your website. Cara Mia's utilizes www.restaurantpassion.com, not sure if it's cheaper or easier than developing your own web site. Good Luck!

My two cents: I picked up a 10" plain pizza to go. I phoned in the order from C'mere Cupcakes parking lot and it was ready when I got there. I like thin crust pizzas and this one was perfect. The sauce was light, the amount of cheese was just right, and I didn't have to sop up extra oil. I'm going to go back and work my way through the menu, one item at a time.

Just got back from our first dinner at Carlena's. I have to say the food was very good, the owners were very nice, and we will definetely be back. four appetizers and four entrees, all very well prepared and presented.

I have to suggest that people people give them a little bit of time to iron out the wrinkles of running a new restaurant. It takes more than one weekend to get in the groove.

It's definetely a place worth going to. Enjoy!

Is Mike the cranky guy from Sonny's?

went to carlinas valentins night ,only 15 minute wait. the pollo de carlinas chicken/side salad was excellent.delicous white balsamicdressing,good service,nice size portion,for a moderate price,even in a strip mall. We eat out 3 or 4 times a week ,so i should know.nicely decorated and immculate. ILL BE BACK.

Ian, I thought the menu seemed pricey at first, but once we compared it to Mama's, they were almost the same. With all the good reviews, can't wait to try it.

Re: Negative posts on this thread: I'm thinking twice before I post.

Just saying.

On various threads, many people have mentioned good restaurants located in a strip mall as a negative-as being a bad thing. I don't get it. Why does it matter where the restaurant is located? If the food is good, the atmosphere pleasant, the prices competitive and the service attentive - well isn't that what really counts when picking a restaurant? Once you're inside the place, it could be located ANYWHERE. It seems silly to me to pick restaurant X over restaurant Y simply because restaurant X is located in a stand alone building.

Prickly Pear is in a strip mall and they seem to be doing pretty well.

just want to thank everyone for the good reviews. as i stated we just opened and are working out the kinks of a brand new staff and establishment. regarding some of the issues i have read above, imamom: i apologize for your experience and would love for you to give us another try and would happily offer you 10% off for doing so. As far as our pizza not being brick oven, it certainly is perhaps you are thinking of a wood burning oven? Within this past weekend alone our staff has made dramatic improvements and continue to do so and I will guarantee your experience will be far better. Some of the other issues we will continue to improve on your experience and appreciate the input from everyone.

Gravatar for carlenasowners carlenasowners Message carlenasowners
Feb 15, 09 11:34 pm

Carlena's we are planning our next Hackettstown Life Lunch at your restaurant. February 24. I do wish you all the luck in the world.

http://www.hackettstownlife.com/forum/?post=101084#new

Gravatar for Just Asking Just Asking Message Just Asking
Feb 15, 09 11:57 pm

New construction is generally in strip malls. On the plus side it is new/clean and usually good parking. Those that expect it to be cheaper??? You get what you pay for in life, and cheap prices = cheap food. I have yet to stop by. but will...

Hubby, son and I went to Carlena's on Thursday nite. We had Tuscan clams (good!) and mozz sticks (for the little guy - seemed mass produced but what do you expect from mozz sticks?) for appetizers. We shared 2 10" pizzas, and they were both excellent. I prefer a thin crust and grew up on New Haven style pizza. I have not really enjoyed pizza since moving to NJ. I really enjoyed Carlena's! We will definitely be back! We thought the prices were fair, and the atmosphere was lovely. Our waitress was nervous, but she did fine. I am sure it hard to get everything to run smoothly, and if we give them time all of the kinks will be worked out. We are happy to have two nice, new food businesses in Hackettstown - Carlena's and C'mere Cupcake! There goes the diet...

I find the comment about the strip mall interesting too. Mama's was in a strip mall (regular mall in the early years) until they took over the rest of the building. Pietro's is in a strip mall, and Frank's is in a strip mall. The prices people posted so far seem fairly standard to me.

I look forward to trying the food on my next trip "home".

Hackettstown Expat
Feb 16, 09 10:14 am

I too had a bad dining experience on Friday Night. I'm not going to sit and bash, but my recommendations would be to hire a "bus person" and to have bread plates on the table for "if" and "when" you get your bread. I will give the restaurant some time to get the kinks out, and then I will give it another shot.

are u still hiring? i have over ten years as a waitress!

its a new place..give it time to settle in.

haha Lee, I wonder if you were my "neighbor". Did you have a baby girl with you?

KathyDG - New Haven style pizza? Frank Pepe Pizza?

Hubby and I went last night for a belated valetines. Didn't think the prices were terrible personally. We got a calzone, fettucine alfredo w/salad and 1 soda and it came to 25. No biggie, I think. The food was okay, I didn't think the noodles were done enough, and there wasn't enough garlic for me, but I eat a TON (Maybe you could put a garlic shaker on the tables? Pretty please?) of garlic so my opinion on that doesn't count, lol. My husbands calzone was really good and the salad had all sorts of good stuff in it that you don't see other places. Their bread was GREAT, soft and warm with olive oil and spices to dip it in, but I also didn;t get a bread plate, which would have been nice. All in all, would go again.

imamom, no that wasn't me. But I do remember your table. My husband had made a remark that your table took a very long time to get your food. At that time, I knew I was doomed.. ha

Went Friday night our waiter was really great. Your hostess kept us waiting while she talked to some customers telling us we need to Wait for someone to clean off two empty tables my opinion less talk more serves would be good. If we need to wait some chairs would be nice. On the food side the pasta was ok nothing spectacular my friend had the Fettucini Alfredo and said it was delicious the decor was really nice. The prices are a little high but I did like the 1/2 order. 1-10 I give it a 5

Norton - Frank Pepe's and other New Haven style places are great! I grew up in Guilford, and we always ate Anthony's pizza, which is the same style. A thinner, but not too thin, very crispy/chewy crust. My favorite pizza from "back home" is pizza with lots of carmelized onions, bacon, black olives and mushrooms. Delish!!

You have good taste! LOL When did you live in Guilford? Do you miss the shoreline?

why is there no take out available?

Gravatar for just wondering just wondering Message just wondering
Feb 16, 09 2:13 pm

I know Norton and I are getting off topic here... Sorry everyone! I grew up in Guilford, and so did my Dad. I moved away when I married at age 26, which was 15 yrs ago (you can do the math on how old I am now!). Most of my immediate family and father's family are still there. I do miss it, and I miss New England overall, especially at Christmas. But, after 10 years in Hackettstown, this is my home now!! My Dad was a lobsterman and oyster boat captain, so I definitely miss the shoreline and the freshest seafood.

Last week, I bought two large pizzas (one cheese and one with sausage) to go for $32.00 including tax. My family of four finished it all and we are not big eaters. I thought the pizza was OK but not worth the price. However, I looked at some of the meals being served and would consider sitting down and giving their entrees a shot.

Just wondering, Rieltime got pizza's to go, is that the only thing you can get for take out? Weird!

I believe that their menu is take out as well. Their large pizza was thin not very big and to me, overpriced. I'm just saying that if I go there again, I'll sit and have dinner in lieu of taking out and won't order the pizza.

AFAIK, you can order anything on the menu to take out.

Thanks Ian, found it hard to believe there was no take out, whew!, you had me worried there.

I just finished to read everyone's comment, boy do we jump to conclusion. I just learned about your place been open last week, friend of mine was there for lunch and loved it (she is in the business and I have been in the business for 30 years and was a food critic for many years). She gave me a copy of the menu and from the look of things the prices are reasonable. The fact that you are located in a shopping center has nothing to do with how your price are. I was at the new Mattar few weeks ago with some friends, and let me say that I was not at all pleased, I don't mind pay for it, as long as what I get is good. So location has nothing to do with, is the food the service and the ambiance, and of course friendliness. I would like to ask all of you that say the price are high, have you ever tried to put a meal togheter? Buy all the ingredients and see how much it costs? Do you have any idea what a rent is for a place in a shopping center? Well I will be in with friends to try it out soon and I will be back with my comments.

Went to dinner with some friends last night and I was pleased with the experience. The ambiance is nice, the food was good, the calamari were perfect and so was my arrugula and prociutto pizza. The service was also good, very attendive. The price are right for what you get. I will definately go back

First visit to carlenas Thurs nite. Very pleased. The bread is warm & delicious. The side salad was a very good portion with lots of different lettuces and chock full of cukes, tomatoes etc. It is well worth the $1.00 charge. We (party of 3) had an appetizer of excellent mozzarella sticks, entrees of veal parm, chicken parm & gnocci (very tender and the sauce was very tasty) All comes with a side of pasta. The total bill came to $55 which is less than $20 per person which is a great deal! Atmosphere was wonderful and our waiter very attentive. We will definitely go back.

Re: CarlenasThanks again for all the support. We have met alot of new people and made new friends. We are really getting into the swing! We have seen returning customers quite a few times and it means so much. We also want to thank everyone for all the referrals and word of mouth. We are online now everyone at www.carlenasitalianrestaurant.com. Menus are online on the site...

Any specialized part of the menu for food allergy individuals?

ordered a takeout spinach walnut salad today for lunch 4/30 I was very disapointed when I got back to my office and sat down to eat and saw this very small portion for 8.95. I would of been better off if I got a side salad from Wendys. Your prices have to come down otherwise you will not make it in this town especialy in a strip mall.

My wife and I just went for the first time today. I was a little cautious, based on the some of the comments, but the food and atmosphere was great! We will definately be back.

There service is great! Down to earth people & the food is delicious

We went to Carlenas last night and the food and service was good. Nothing "out of this world" but good. However, we were disappointed at the end of our meal. My daughter got the children's buttered pasta and we both ordered pasta dishes. It happened to be the special that it was "all you can eat". We usually don't order anything all you can eat so I may not know the normal protocol. We just wanted those particular pasta dishes so we got it. If the waitress hadn't suggested the "special" we would have just ordered the normal full serving of pasta. We also each got a cup of soup and dessert afterward.

The servings we got were the size of the 1/2 portion. I ate about 1/2 of my serving of pasta, My husband ate his pasta and asked for a little more. He ate about 1/2 of it. We then ordered dessert and asked the waitress to wrap the rest of our pasta. She told us that she would do it but that in the future know that you cannot wrap your left over pasta to go if you get the "special" because "the owner" feels that you are just trying to get an extra serving of pasta for free. You could tell she felt uncomfortable telling us this.

Come on really? We weren't trying to get anything for free, since when can't you take the rest of your meal home? It really rubbed me the wrong way. I don't think we will be going back.

Went there for the first time last Thursday for lunch with my daughter. Very clean, very good food, great service! The calzone I had was the best I have had in a while. My daughter had the tortellini soup and the prosciutto sandwich. Our meals were very, very good!

suntan sandy
May 7, 09 12:48 pm

Went a few times, food was pretty good. Then we placed an order for pick up. When we got home it was the wrong item. Called, returned the item, and were advised the item it should have been was more expensive. Waited a while longer while owner and staff figured out how to charge us more money.

That was a mistake. You already took our time and inconvenienced us with the return trip. You should've simply told us the difference was on the house. Good way to lose a potential regular. Was it really worth the 5 bucks?

Gravatar for disappointed disappointed Message disappointed
May 11, 09 12:37 pm

disappointed. those business owners don't sound too bright. They should have given you a dinner on the house.

Wow...i can understand being disappointed...but honestly is it really necessary to come on here and write it like that. Why didnt you just say it to them personally? The only good thing about your comment is after being so harsh it makes me want to go to them more.

When someone makes a comment to you that is even the slightest bit negative...maybe about something simple...doesn't it ruin your day? Think of how they are going to feel when they read that...and on top of it them knowing that everyone else on the forum is reading that.

Bare with them...they are new.

Nicole - I can understand your prespective because you are a business owner but I think you should consider the situation from the customer's perspective. Carlenas's made a mistake by giving the customer the wrong order and the customer had to make an extra trip to get their order right. If the customer had to pay more because Carlenas's had charged the wrong amount then Carlenas's should pay for the customer's time and gas to return the incorrect order. Yes, they are new and they will probably make mistakes but making customers unhappy is no way to run a business. Turn the situation around - you are looking forward to having a nice dinner - you open up the package and it's the wrong order - doesn't that ruin your evening?

Went to Carlenas Friday night with my wife. 2nd time we went. Another great experience. The place has really good food and the atmosphere is nice. People bring wine and you can get a cheap brick oven pizza which is excellent or expensive sea food as well as all the usual Italian food. We split a pizza and a fish entree. It is not as expensive as Cara Mia and it is still a nice dining experience.

I agree with BLD. They should not of charged extra money. Not classy if you ask me.

I think if Carlenas messed the order up it is there right to fix the problem. I do not understand why they got the wrong order or why they had to be charged more? Are there 2 things on the menu the same with different prices?

This has happened to me before in a different restaurant and they have given me credit for the next order because I was not willing to go back. That would have been the smart thing to do IMHO!

I heard it was good. Haven't been there myself but know people who were and said it was good.

weeknight gamer
May 11, 09 10:10 pm

It is clear that someone was not thinking that night! I will assume it was just a slip-up, but if you hear similar items on a regular basis, then that makes me think twice about going back.

It may push disappointed over the edge and they will not go back, but at the most it may have me check the order in person if I do take out.

I can understand that disappointed may not try them again. Been there, done that for other places as well, myself.

I have been there once, it was OK, pretty good... probably go back, we just don't go out that often.

Oh, btw we under charged you $3.27...

Obviously the wrong move. The time to return the order, maybe even wait for the order to be redone, throw out the returned order anyway (right)?

Situation should have been to open the cash register and return the money paid, and offer to prepare a new order free of charge.

Anyway, I have not been there yet but I will go. Many times I have found that peculiar individuals often run great restaurants, as far as taste/preparation goes. Conversely, very good management type folks often sell mediocre food...

I am not saying that Carlenas was right or wrong. I personally may have handled it differently and maybe not. However I think its dangerous to bash anyone or anything in written forum. Some on this forum i have seen personally attacked, others i have seen their business attacked and I just think "attacking" is not the right approach to anything. If you have a negative experience you dont have to completely trash them. That was a rough comment and i personally was taken back by it. I usually dont comment on other forums but this one was a suprise to me. And honestly I dont want to see their business get hurt from one bad order. Yes it was an inconvenience, got it, I would be annoyed also. But the words could have been seasoned with salt a little better.

I guess, but I don't think disappointed was very harsh with them, they kind of just stated the facts.....

We went the other night. It was OK, nothing special. I probably won't rush out to go again but I'll probably will go again sooner or later. Service was good. Tables were annoying. Everything slides around on them. You could tell they were expensive and probably not worth the expense. Prices were a bit high but overall food was good, not great. It's an alright place, some people may love it. If they give some extra perks it will fill up with business. Maybe offer a free salad (small) instead of the extra charge. Little courtesy's like that will make it a winner eventually. Nice atmosphere. Some booths would be great.

Just my personal opinion...

If I drove all the way back to get what I ordered in the first place and they told me that it was going to cost more money, I would have laughed politely and asked if they were joking. I'm pretty sure that I would have been able to work it out with them or else they would have kept their food and I would have gotten back what I paid for the original meal. Only if they flatly refused to refund my money would I come on here and complain about the situation.

If you politely but firmly stand up for yourself at all times, you'll get a lot more respect than if you let people walk all over you and anonymously complain about it afterwards.

ianimal

i think you said what i was trying to say but in a better way...i agree.

Nicloe - On the other hand if you start to see a pattern I think then the public has a right to know. Personally, the one time I did go to the restaurant I was given the owner's mother's check instead of mine, (and there were only three tables being served). I brought up the problem and was made to feel like I was cheating them, (although I really don't think it was their intent - their remarks just made me feel that way). I brushed it off as an honest mistake and didn't go on this forum to complain. However, now there seems to be few mistakes of the same ilk, (not paying enough attention to customer's order and being gracious when they do make mistakes) that maybe the owners need to come up with better policies and practices to improve service.

CVS is currently being investigated by the Commonwealth of MA for a pattern of charging people more than the sticker price on their purchases. Individually people may or may not have caught the errors but if there is a pattern of abuse and enough people complain then the proper authorities can investigate. While I am not comparing Carlenas to CVS I think you can get the drift of my argument. If anything perhaps now people like Coralie will check their order before they leave. Just IMHO

BLD - I'm not arguing that if there is a repetitive problem or a bad experience that it shouldn't be mentioned...i said that words can be seasoned with salt. Obviously since the owner of Carlenas was the one that started this thread they are interested in getting peoples feed back. So be honest, but dont be brutal...thats all im saying. There is a feeling of empowerment when people can hide behind a computer screen and thats all well and good but there is a person on the other side of the computer screen that is going to read that. They should know their downfalls so they can work on them, but they dont have to be ripped a new one in a rude manner. If you experience was that bad and you feel the need then do it to their face, no to a hundred other peoples faces. Especially since it seems that was "Disappointed"'s first complaint about them. Or atleast under that name. I personally have a three strike rule and then i just dont go back. Thats me and i understand that everyone is different. I just felt their comment was harsh.

Ianimal, VERY well said.

"Went a few times, food was pretty good. Then we placed an order for pick up". That's brutal? You and I definately have a different opinion about what is harsh.

I'm with you, BLD. I don't see how that comment is ripping them a new one.

I dunno, I am a non confrontational person, if I feel like I am receiving bad service I hesitate to say anything as it makes me uncomfortable. On here the owners asked for feedback, and if that had happened to me I would have felt more comfortable telling them here. I really don't think D was too harsh about it, and they also mentioned that the other times they went the service was fine. I (hope) think the owners would be glad to hear what the patrons are thinking and are too shy to say. (yes, yes as long as it's said nicely)

"That was a mistake. You already took our time and inconvenienced us with the return trip. You should've simply told us the difference was on the house. Good way to lose a potential regular. Was it really worth the 5 bucks?:"

the last part of this could have been left out....thats what im saying. Not the first sentence.

Its rude. It could have been left off ...simply put.

Sandy - totally agree with you about it being said nicely. the tricky part of the forum is trying to read like how it was intended. maybe i read it harsher than most do. but i read everything like how i would read it if it was directed at me. The problem is that when its said on this forum everyone reads it. As i have said in the past it takes 6 positive comments to combat 1 negative one in peoples minds. I would just think twice about commenting harshly unless i really felt it was necessary. Everyone here wants new restaurants in the area...but if we rip apart every little thing than no one other than TGI Fridays and chain restaraunts will want to come in.

Nicole - Simply put - If Carlena's had apologized for the error and not charged Disappointed for the extra charge there never would have been a comment. Their poor handling of the situation caused the negative remark.

Good point ianimal. If it were me, and I actually couldn't eat the food, I would demand the correct order or my money back. This "it will be X dollars more" expires once you leave the premises and can't turn back if someone does rush out of the door and says wait a minute sir...

I think the discrepancy here is that you're looking at it as a business owner and we're looking at it as patrons. I guess it is important for both of us to try to see things the other way. But no worries, I always receive good service at c'mere cupcake. :)

well dont forget im a patron too...but im sensitive to critcism when i can relate to someones situation. i am sure its something that they regret they did. we all make mistakes...thats why on a first time mistake i wouldn't have criticized. its just my opinion though, just like everyone elses, it only goes so far. If disappointed didn't mean it the way i read it i apologize.

Hi,

My wife and I just came back from Carlena's. This was our second time there and both times were excellent.

The service was very good and our waitress was very nice.

I haven't yet had anything that wasn't excellent as far as taste goes. The bread is some of the best bread I've had. Nice crispy crust and soft inside. We had the minestrone soup and that was excellent! It was very hearty, almost like a stew really. We also ordered one of their pizzas and it was very, very good. Definitely a couple of steps up from most pizzas. The waitress brought out (along with the bread) what I guess is like garlic twists. Those were also very tasty.

Our previous visit I had penne vodka and my wife had cavatelli con broccoli. We both loved our meals. Our hostess was super nice and we had a great experience.

I am a little surprised that at least one person thought they were a bit expensive. I don't find that to be the case at all. They are right on par with other nicer Italian restaurants and actually I find them to be a better deal than most because the food is so good.

Lastly, I LOVE the fact that they offer 'smaller portion' meals on the menu. I don't generally eat very much at a sitting and I think this is a GREAT idea. I think all restaurants should have this option.

Thanks Carlenas for doing a great job!

Gimli - We just had a discussion today at work about Carlenas and several people mentioned that they thought their dinners were overpriced for what they got. Everyone is entitled to their opinion and not everyone shares yours.

is Gimli Carlena in disguse?

BLD - Was there something in what I wrote that said everyone should share my opinion?

I expressed what I feel about Carlena's pricing and what my reaction is to others opinions. I never said that everyone should think what I think.

Before I mentioned what I thought about their prices, I rechecked the prices of a couple of other Italian restaurants in the area first. Carlena's prices are on par with those. I also happen to think that their food is of a better quality at this time than either of those restaurants as well. So in my opinion, Carlena's is a better deal. There is another local Italian place that I happen to think is fantastic, but it's also way more expensive. What I've gotten from Carlena's is, in my opinion, just as good and in that case certainly a much better deal.

Was just there last night for the second time. Have to say we had a wonderful meal, nice and just attentive enough server and overall a nice experience.

Odd thing is that I swore the last time I was in there, it was kind of on the dark side - this time it was very well lit - unfortunately to the point that made it feel more casual that I think they want it to feel.

Gee how do you please everyone?? lol.

Gimli - "I am a little surprised that at least one person thought they were a bit expensive"... Actually, quite a few people wrote that they felt the prices were more expensive than the value they thought they received. And as it happened we had a discussion at work on that very topic and again, several of my co-workers voiced a similar opinion. In these economic times people may not view restaurant prices the same way they did in the past. I just felt your comment was disingenous to those who felt differently. As Coralie stated above you can't please everyone. You believe their food is a better deal but others have a different opinion. I respect your opinion - please respect others and allow them to have theirs. :)

"Gee how do you please everyone?? lol."

You can't! That's why getting excited over positive or negative comments in this thread means nothing. If you like them, great! If not you take your business elsewhere. That is the nature of competing businesses, after all...

BLD - Again, was there something I wrote that said everyone else should share my opinion??

Is there something that you know about me that you can call me 'disingenuous'? Is there some reason that my surprise should be insincere? The comment I made says '...at least one...' person. I was scanning through the posts and picked up one post that mentioned the price. There's a lot of posts on this and I was allowing for there to be more people concerned about the price (and clearly there are) rather than just the one I picked out.

I perfectly well understand what "...these economic times..." are like, but let's be fair: Other restaurants serving the same type of food are priced similarly. That being the case, Carlena's shouldn't stand out as being "pricey".

Perhaps you should take your own advice and allow me to have my opinion as everyone else has theirs.

Gimli - Not to belabor the point but with a few minutes of research on the net here's what I came up with:

Dinner entree - Eggplant Parmesan

Carlenas - $15.95
Mama's - $14.95
La Strada - $14.95
Pietros - $13.95
Branda's - $13.50
Bensi's - @12.95
Delliturri's Tuscany Grill, (Glen Gardner) - $11.95
Piggy's - A full tray that feeds approx. 20 people - $75, (so less than $4/serving)

Cara Mia doesn't serve Eggplant Parmesan

Now if you feel the food is that much better than these places then it is a good deal for you. I personally feel the food at La Strada is infinately better than Carlenas, (and it's a better deal for me). Enjoy! :)

Pronto's Eggplant Parm is pretty good, too - $11.95, and includes salad, bread, and pasta.

Pasta Grille by Enzo also serves Eggplant Parm for $13.95 and it also comes with a salad and pasta. Carlenas does charge for a side salad.

I second Pronto's - good value.

Carlenas is a BYOB which can makes it cheaper then Benzi or Enzos. La Strada should not even be in the conversation. Carlenas has nice atmosphere and good food. They also have great Pizza. I love Mamas and Pietros. All 3 are really good. Benzi is ok, but not my favorite. Not big on chains. Enzos on 57 I like a lot and the staff is great. If you are looking to go to a place that is not a BYOB Enzos is a nice choice.

Matt - What does BYOB have anything to do with it? We're talking about food - not wine or liquor. And why shouldn't La Strada be included? Also the Eggplant Parm at Italian Sun in Stewartsville is $13.25. Has anyone else tried Italian Sun - I would highly recommend them.

Italian Sun is very good and they are on restaurant.com. Also a BYOB.

Enzo's in Mansfield is very good as is the one in Washington, I enjoy eating at both places. I agree with Matt that the staff is top notch, Dino, Kathy and Vinny in Mansfield are awesome as well as Enzo and Laura in Washington. Very nice family family run business!

We have been there twice and the food has been good. There are some kinks that need to be worked out with the wait staff, as to be expected with any new restaurant. We had a drink mix-up and salad would have been forgotten if we had not asked.

The owner is very nice. They have coloring books and crayons, which is a huge plus when you have kids. Pricing seems comparable to other restaurants. The half portions are huge and both times we have walked away with lunch for the next day.

One suggestion would be to add Italian and/or Creamy Italian dressing. The regular and white Balsamic are both very sweet. It is ironic that an Italian restaurant doesn't have Italian dressing.

BLD if you like to have a drink at dinner it can get expensive. So when a place is a BYOB it is more affordable. It comes into play when going out to dinner. La Strada is in a different category. It is a little fancier. Also it is not even in the area. (Half hour away from Hackettstown) It is a good place though.

"It is ironic that an Italian restaurant doesn't have Italian dressing."

Not if it's an authentic Italian restaurant... you won't find it in Italy, that's for sure.

We don't live in Italy.

OK... so do you also find it ironic that Italian restaurants don't serve hot dogs?

La Strada is a "little fancier" but the food is less expensive than Carlenas. Go figure.

It must be ironic for American restaurants in Italy not to serve American dressing??

Don't ever go to a French restaurant... the combination of no French dressing, no French fries and no French toast will be way too ironic to survive.

N & A & E: I feel your pain. The natives are restless.

You Guys! :)

cbel, Thanks for the sympathy. I have actually been on this site longer than they have and post a lot less than I have in the past. I am very tired of writing something and having it criticized in this way. Enough is enough, not everyone wants to debate!

Puh-leez... cry me a friggin river. All I did was point out your apparent misconception that Italian dressiing was somehow Italian in origin and thus belonged in Italian restaurants.

YOU chose to come back with the smarmy "We don't live in Italy" comment. That earned you a little more sarcasm... get over it.

Kum ba ya, my Lord....Kum ba ya.....

LOL!!

Finally made it to Carlenas. Amazing food. Definitely will be back once I finish my whole portion pasta, which looks to be sometime in 2019.

And that tortellini and spinach soup?! Out of this world.

I'm sorry if someone already answered this but i couldnt read every post- where is this place and what is c'mere cupcake? ive been out of town for a few years but my mom still lives in panther valley and i lived in Hackettstown 'till i was 27- about three years ago. apparently ive missed a few things. i'm pretty caught up as my wife and i are planning to return to the area this winter, but ive never heard of these two places. glad i founf these boards though. thanks.

Carlene is next to Hong Kong Palace near McD's and C'mere is in the shopping center where the old A & P was (blockbusters)

Gravatar for Just Asking Just Asking Message Just Asking
May 29, 09 3:47 pm

Just went last night and had a mixed experience.

The food was excellent. I had a half portion of the Pasta Primavera and have at least two more meals more with what I brought home. The vegis were crisp tender and pasta was cooked to perfection. Overall, great flavor! On the downside, when I asked to have it wrapped, the waitress tossed a food storage container at me. While wearing a nice sweater, I did not appreciate having to dump my bowl of pasta into it without the benefit of an apron or serving utensil. This minimized the experience for me a bit. I go out to eat to be served, not to do it myself.

On that note, our waitress was not the best. She was curt, did not tell us about the specials and we had to wave down the hostess to ask for cheese. I can overlook someone who is new and still working out a groove, but this woman was just rude.

The restaurant itself is beautifully decorated and I agree that the chairs are a poor fit - but very pretty.

We will definitely go back but hope for a different waitress.

Lunch Specials like Pietros or Old Mattar's (don't know if the New one has them, not overly thrilled with the "New" Mattar's) would be a a good idea. Also, get rid of the iceberg lettuce for a salad. The White Balsamic vinaigrette was excellent but it would outrageous on a mixed green salad instead. Iceberg lettuce is so ghetto.

BTW-Is Dori the wife? Fiance? or Girlfriend?

Food is Good
Jun 2, 09 2:43 pm

Dori is the wife.

We went to Carlenas last night. It was great. Great meal, large portions!! We will be back for sure!
Only complaint is the chairs. They are way to big for the area.

Dorrie is NOT the wife but trys to make you assume that cuz they live together. Hate the Spinach salad the walnuts have to go whatever happened to onion, egg and bacon! Pizza was overcooked, but hubbys meal was large in portion size. Questionable if we will be back.

The first time I was there Dori introduced herself to me as the wife.

My first impression was that she was WAY too skinny to be the hostess of an Italian restaurant, LOL. I mean, how good can the food be if she looks like she's starving?

But I was pleasantly surprised by the quality of the food and I didn't have any complaints, except that they changed their bread from the first time I went to the second. The first time it was crusty, light and airy which was a nice change from most places; the second time, it was that dense sourdough type that you get everywhere else.

My daughter and I absolutely loved it! The service was great- quick, pleasant and our waiter was very nice. I pick her up from school every day and we went around 4 p.m. She had cappucino, calamari, and eggplant rollatini. She said it was excellent and she is very picky, haha. I had veal parm and it was excellent. The setting is also beautiful. Coming from a Brooklyn-raised Italian family it was great to hear Frank Sinatra playing softly in the background- that is rare today to hear that type of music in restaurants, usually it is the mainstream crap. Carlena's is a beautiful and excellent restaurant- definitely recommended for your family. Ciao!

chrisb,

I had to read your post twice...I read it to say that you pick the waiter up from school every day, haha

I haven't tried this place yet. Looks like I'll have to some time soon.

Gravatar for Lori...since '73 Lori...since '73 Message Lori...since '73
Jun 9, 09 8:28 pm

Chrisb - I have to agree that the eggplant rollatini was excellent. I was very happy when I got that choice and can tell that I will be getting it again!

Actually this was the 2nd post I wrote on Carlena's. My first post was not good, but I read so much on here we tried again, infact we have eaten there at least 3 times since my original post, and it has been excellent every time, and the prices are fair.We paid 47.00 without the tip for eggplant rollatini,veal par, callamari, soup, and salad,and we had to take home alot of food which we had for lunch the next day, so if you look at it 4 meals for 47.00 not bad if you ask me. I did speak to the waitress we had the last time about the price we were charged the first time and it turned out we were overcharged for a meal the first time. The post above was written by my daughter and I have to agree with everything she said, and no I don't know the waiter or pick him up from school, I pick my daughter up from school LOL.. I also have to say that we were there at off times 4:00 3:00 and there was hardly no one there. One table all times, I hope they make it, I wish them well..

Tried Carlena's last week after reading this forum. The garlic dough twists we were given when we sat down were awful. They were cold and hard. Not a good way to start. The bread arrived next and that was delicious - warm and very tasty.

I ordered a tri-color salad with chicken and when it came out the chicken was missing. The salad itself was extremely disappointing. It was just mixed field greens and endive instead of the classic arugula, endive and radicchio. The dressing was way too sweet and it drowned the salad. I was really looking forward to it and it was a total let-down.

My husband's pasta with vodka sauce was good though. We'll give Carlena's one more try until we look for another place .

Dressing is too sweet, not a fan of the white balsamic. Italian entrees are good but I question how much really is from scratch. The pizza is ok, but they need to make some of the traditional pies -- they make just regular pizza; don't call a regular pizza Napolitano.

Try making some of this with less burned crust:

http://abrooklynlife.com/photos/uncateg...d/totonno_1.jpg

Have to admit Jay, your pizza photo looked delicious and I even love the burnt crust. You're not going to get pizza like that here, sad to say.

The place in Blairstown is the closest. But heck, the pies from Macaroni Grill are more interesting. I love pizza, so I will eat almost anything. But I was expected more than Franks...

Jay,

If that picture is indicative of the place then that is unacceceptable. Server issues are one thing, those can be ironed out but if thats what i am to expect from the menu then i doubt i will even try it.

The Tomatoe Pie Co. in Blairstown is gone...sadly. I LOVED Lou's pizza. The new kid is doing his best I'm sure, but the pie is nothing like Tomato Pies were. I personally find his slices to be on the salty side and too cheesy.

Gravatar for Lori...since '73 Lori...since '73 Message Lori...since '73
Jun 29, 09 9:55 am

Fixing the house dressing and pizza should be possible. The rest of the food is rather good for the money. The soup was good but I didn't see a pasta fagioli on the menu -- IMHO it has to be there every day. The interior is excellent and the tables are not cramped. Worth a visit, just don't order the house white balsamic unless you like sweet, and the pizza is just regular pizza.

I've been to Carlenas a few times.. and it was really good! Calamari/pizza/complimentary wine.. the owners are very nice and i would recommend to all.. the buffalo chicken pizza is TOO good! Keep up the good work guys!!

Has anyone tried the all you can eat pasta night? I am thinking I may need to go to that being as pasta is my favorite food group, lol.

I think Jay's picture is from a pizzeria in NY, Tottono's in NY, I could be wrong, but just taking a guess here. I thought the pizza in the picture looked pretty good, especially with the burnt crust.

carlenas owners, I think you mis-understood Jay's post. I'm pretty sure he was suggesting that you guys make a pizza that looked like the one in the picture, but less burnt. He wasn't saying that was a picture of your pizza. Unless I am wrong.

I also want to add that it seems like Jay's comments were actually pretty positive for your restaurant. The only negative he said was was the dressing. He said the food is good for the money.

That post you just left seemed extremely unprofessional and I'm hoping it was made by an employee rather than the actual owner.

I understood Jay's post to mean that Carlena's should try to make a pizza LIKE the one in the photo he posted. He sounded disappointed in what they call their Napolitano pizza - in that it is just a regular pizza, not the classic Napolitano.

And that post from Carlena's Owners was ridiculous. You need to read a post clearly before you reply to it incorrectly.

~chuckle~

Before Pietros moved to it's new location, I had a couple of their pies. I remember they were quite different from the traditional pies in Hackettstown. The crust texture was different, and flatter towards the end, and I remember thinking that it was probably more like a pie you would get in Europe.
Maybe this is the kind of pie Jay is looking for? I don't know if their menu is the same as I havn't been there since they moved (just a few doors down from their previous location).

Gravatar for happy girl happy girl Message happy girl
Jul 1, 09 10:30 am

Known..... I wonder what other name you post under?

Stop in for lunch today and I'm glad I did. The pizza was really very good. Cooked perfectly. The waitress we had this afternoon was exceptional. Best of all (this is my second time at Carlenas) they rearranged the seating. Thanks to Carlenas for a great lunch time experience!!

People, People, People...........................Please read Jays posts again! Jay was not putting down Carlenas. He would like to see a pie like the picture. GEEZE#!!!!

Now Carlenas owners, I do believe you owe an apology!

Man... the picture was something I would like to see. It is from a place in NYC...

Carlenas is a very good restaurant, I just made a couple comments on how to make it even better.


Cheers!

I am watching to see how "Carlanas Owners" responds to their misunderstanding, because as of right now, the impression they have made with that post is a very poor one.

I always thought pretty well of them, so for now I'm giving them the benefit of the doubt that it wasn't really the owners that wrote it.

Yeah... probably a young troll that doesn't know good pizza. Poor boy only eats Ellios that his mama cooks for him in the toaster oven.

I'm not sure that post was even from the owners. The name "carlenas owners" posts under several user id's, the original one was one word, this recent one was two words. I would think twice before judging the restaurant by that comment, it may just be an employee or friend or something who thinks they are helping the situation by defending them, when really it's just coming off as rude. Or it could be the owners post from home and work, making 2 user ids. Bottom, line, we don't really know so if you like their food and service, I wouldn't let it change your opinion.

As much as I hate to admit it, I got Jay's point on the pizza 100% and he was right on in my book.

Yeah Sandy. Like I said, I am going to assume that it was someone else posting and not the real owners. I'd like to see them confirm that, though.

Even if it was the owners do you think they would own up to the post? Just asking thats all!

Yeah I really don't know which scenario is true, so I am just choosing not to judge them by it. I for one got Jay's point, but I guess some people didn't. If they did write it, I think everyone would like to seem them acknowledge that they misread his post and apologize for their hastiness, but this really doesn't affect the quality of their food so I wouldn't hold it against them to the point of not eating there.

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