Customer Service Rep

Job Overview:

We are a service company for the alarm and low voltage industry based in Hackettstown, NJ, seeking a full time Customer Service/Technical Support representative. We are looking for a long term addition to our team who is willing to grow with us. You will maintain the highest level of customer care while demonstrating a friendly and cooperative attitude. Your primary duties will include trouble-shooting customer inquiries, scheduling technicians and technical support for technicians. You must have a minimum of 5-8 years customer service experience, must have a general knowledge of PC’s and be proficient in Microsoft Office Programs. We will train you in our product line, but experience in Alarm and/or Fire Panels a big plus. We will only consider individuals who demonstrate commitment to a company showing job longevity.

Qualifications:
•Must have a minimum of 5-8 years of Customer Service experience in a professional setting
•Must have great phone skills
•Must be able to work in a very high paced department
•Must be reliable and have an upbeat positive attitude
•Must be very detailed, good at follow ups and organized

Experience in at least one of the following areas is a must:
•Dispatching
•Security systems/alarm panels/fire panels
•IT and Networking
•Central Station Monitoring
•Stereo systems, Central Vacuums, intercoms, CCTV Card Access

Job Type: Full-time

Required education:
•High school or equivalent

Required experience:
•customer service: 5 years

Posted on February 15, 2017

For more information, contact Jill by filling out the form below or call 908-850-5400.

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